Privacy Policy

1. Introduction

NetworkPay, a service of Errakui Holding Ltd ("we", "our" or "Company"), is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, disclose and protect the personal information of users who use our services.

2. Information We Collect

We collect the following categories of information:

• Identification information: name, surname, email address, phone number
• Business information: company name, VAT number, address
• Financial information: data necessary for card issuance through Stripe Issuing
• Usage data: information about how you use our services
• Technical data: IP address, browser type, device used

3. How We Use Information

We use the information collected to:

• Provide and manage our card issuing services
• Process transactions and manage payments
• Communicate with you about your account
• Improve and personalize our services
• Comply with legal and regulatory obligations
• Prevent fraud and ensure security

4. Information Sharing

We may share your information with:

• Stripe: our partner for card issuance and payment processing
• Service providers: who assist us in business operations
• Competent authorities: when required by law

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. Card data is managed by Stripe, which is PCI-DSS Level 1 certified, the highest level of certification in the payments industry.

6. Your Rights

In accordance with GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Object to the processing of your data
• Request data portability
• Withdraw consent at any time

7. Cookies

We use cookies and similar technologies to improve the user experience, analyze traffic and personalize content. You can manage cookie preferences through your browser settings or through our cookie banner.

8. Data Retention

We retain your personal data for as long as necessary to provide our services and to fulfill legal obligations. Financial transaction data is retained for the period required by applicable regulations.

9. Changes to Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with the update date. We encourage you to periodically review this page.

10. Contact

For any questions regarding this Privacy Policy or the processing of your personal data, you can contact us at: